Refund Policy

Purchased Credits

One-time purchased credits never expire. Used credits are non-refundable. You may request a refund for the unused portion of a purchased credit pack, even if you have used another portion. Free and promotional credits have no cash refund value.

Generation Charges

Credits are reserved when you submit a generation task. Your available balance is your total credits minus reserved credits. A reservation is not a charge. Credits are charged only after we verify that the generated result is accessible.

Failed generations automatically return reserved credits, with no support request needed. Content-policy rejection, invalid generation parameters, and timeouts release the reservation without a generation charge. The maximum generation wait is 20 minutes; timeout cleanup runs every minute. Returning reserved credits is not a cash refund.

Request a Refund

Use the customer-support option on our website and include your order number and account email. We review unused purchased credits and payment records before approving a refund. Approved refunds are returned through the original payment method; payment-provider processing times vary.

Refunds and payment disputes are flagged for manual review. We do not automatically take back already-consumed credits or debit unrelated credit packs when a refund or dispute is reported. Any adjustment of unused credits following an approved refund is reviewed by support.

Subscriptions

Canceling a subscription stops future renewals. Used subscription credits are not refundable; contact support about unused paid benefits. Subscription or promotional credit validity, if applicable, is shown when issued.

Consumer Rights

Nothing in this policy limits mandatory consumer rights under applicable law. Subjective dissatisfaction with an accessible AI result does not by itself make consumed credits refundable.

Contact TrendRecast: seek0205@gmail.com.